Privacy Policy
Starverse (“Starverse,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, purchase or receive our products or services, or otherwise interact with us.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
01Information We Collect
Depending on how you interact with Starverse, we may collect the following information:
Personal Information
- Full name
- Billing and service address
- Mailing or shipping address
- Email address
- Telephone number
- Account or customer information
- Information provided when you contact customer support
- Information necessary to process transactions
- Information related to products or services you request
Payment Information
When you make a payment, payment information may be collected and processed by our payment processors or other authorized third-party payment providers.
Starverse may receive limited transaction information, such as payment status, transaction date, and related account information. We do not need to retain complete payment card information when it is processed directly by a third-party payment processor.
Device and Website Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Website activity
- Pages visited
- Date and time of visits
- Referring website
- Cookies and similar technologies
This information may be used for security, website functionality, analytics, and improving our services.
02How We Use Your Information
We may use information we collect to:
- Provide and facilitate requested services
- Process customer requests and transactions
- Arrange or facilitate service activation
- Deliver products purchased from us
- Provide customer support
- Communicate with customers about their accounts, orders, or services
- Verify customer information when necessary
- Maintain and manage customer accounts
- Improve our website, products, and services
- Detect and prevent fraud, unauthorized activity, and abuse
- Maintain the security of our systems
- Comply with applicable laws and legal obligations
- Send service-related communications
- Send promotional communications where permitted by law
We do not use customer information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required.
03Internet Services and Third-Party Providers
Starverse may work with authorized partners, service providers, and telecommunications or internet-service providers to facilitate the delivery, activation, support, or administration of internet-related services.
When you request an internet service through Starverse or through one of our authorized sales channels, certain information may need to be shared with the applicable service provider or partner in order to establish, activate, maintain, or support the requested service.
The privacy practices of third-party service providers may be governed by their own privacy policies and terms.
04Android TV Devices
Starverse may also offer Android TV boxes and related equipment that can be used to add smart-TV functionality to compatible televisions.
Information associated with the purchase, delivery, warranty, setup, or support of such equipment may be collected and used to fulfill your order and provide customer support.
Starverse does not represent that an Android TV box itself provides internet connectivity. Internet connectivity depends on an appropriate internet connection and applicable third-party services.
06Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- Operate and secure our website
- Remember preferences
- Understand website traffic
- Improve website performance
- Measure marketing effectiveness
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
07Communications
We may contact you by telephone, email, text message, or other communication methods regarding:
- Account-related matters
- Service requests
- Orders
- Technical support
- Customer service
- Important changes to our services or policies
Where required by applicable law, you may opt out of certain marketing communications.
Opting out of marketing communications does not prevent us from sending necessary service-related or transactional communications.
08Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
09Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, prevent fraud, and enforce our agreements.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
10Children’s Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 without legally required parental consent.
If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
Federal law imposes additional requirements on services directed to children or that knowingly collect information from children under 13.
11Your Privacy Rights
Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how your information is collected or used
- Opt out of certain marketing communications
- Exercise other rights provided under applicable privacy laws
To submit a privacy request, contact us using the information provided below.
We may need to verify your identity before processing certain requests.
12Third-Party Websites
Our website may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.
13Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.
When we make changes, we will update the effective date at the top of this policy. Continued use of our website or services after an updated policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by law.
14Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact: